If it interests you as a career, our LCCI IQ (London Chamber of Commerce and Industry International Qualification) Customer Service course is an excellent way to get training in the fundamentals of good customer relations.

You'll discover the importance of customer loyalty, gain communication skills, and learn how to balance the customer's needs with the company's.

Pre-requisites

The great news is that you don't need any previous experience to take this course.
 
Support

You will have your own personal tutor helping you with your course work and with any questions you may have. Plus you can contact our Student Advisors by email or phone for all the practical advice you may need – so we really are with you 100%

Assessment

This course includes a number of assessments that you complete as part of your coursework and then forward to your tutor. Once your tutor has marked and graded your work, they'll send it back to you with their comments, if any.

External exams are held in Summer and Winter and we will arrange an exam centre on your behalf. Please note exam fees are additional to course fees.

Your Future Prospects

This course will be relevant for practising and aspiring if you work in customer services already, or wish to break into this growing area where demand for skilled people is high.

Key Topics
The Developing Role of Customer Service Reliability in Service Systems Communicating with Internal and External Customers Solving Customer Problems Influencing Effective Changes

What to do next ? - Three Easy Steps...
 
Step One: It's simple - all you need to do now is choose if you want to pay in instalments or in full and then go to the buy now button at the top of the page.

Step Two: Once you have selected your payment option to enrol you will be redirected (this can take a few seconds) to our Paypal payment page for you to select your payment method and complete your enrolment.

Step Three: Within 7 - 10 days your enrolment papers and course materials will be with you. A tutor and a dedicated support advisor will be allocated to you.